Terms & Conditions

These terms apply to services provided by Imperial Window Cleaning & Services LLC (“Imperial,” “we,” “us”) and to your use of https://imperialwindowservices.com. By booking a service with us, you agree to them.

Estimates & Pricing

Estimates are free and are based on the information you give us and, where applicable, what we see on site. An estimate is not a binding contract until the work is scheduled and confirmed. If conditions turn out to be materially different from what was described — significantly more glass, restricted access, or heavy mineral staining requiring specialist treatment — we will tell you and re-quote before starting work, not after.

Scheduling & Access

We will agree an arrival window with you in advance. You are responsible for providing safe, reasonable access to the areas being serviced, including moving vehicles, unlocking gates, and securing pets. Exterior work generally does not require you to be home; interior work does require access.

Weather can affect exterior work and window film installation. If conditions make the work unsafe or would compromise the result, we will reschedule at no cost to you.

Our 48-Hour Guarantee

We stand behind our window cleaning. If you spot a streak or a missed area within 48 hours of our visit, contact us and we will come back and correct it at no charge. The guarantee covers our workmanship — it does not cover new soiling from sprinklers, storms, dust, construction, or animals after we have left.

Window Film

Window film needs time to cure, and it is normal to see slight haze or small water pockets for a period after installation. We will give you care instructions on the day. Manufacturer warranties on the film itself are provided by the film manufacturer; our workmanship is warranted by us.

Pre-Existing Conditions & Damage

Some glass arrives already compromised — mineral etching, scratches, failed seals, cracked panes, or defective screens and frames. These conditions are often only visible once the glass is clean. We will point them out to you, but we are not responsible for pre-existing damage or for damage that occurs when a pre-existing defect fails during normal cleaning.

Imperial is licensed and insured. If we damage something through our own negligence, tell us promptly and we will make it right.

Payment

Payment is due on completion unless we have agreed otherwise in writing. Recurring maintenance plans are billed according to the schedule agreed when you sign up.

Cancellation

Please give us as much notice as you can if you need to cancel or reschedule — 24 hours is appreciated. We may charge a fee for repeated same-day cancellations or for visits where we cannot access the property as arranged.

Limitation Of Liability

To the fullest extent permitted by Utah law, our liability for any claim relating to our services is limited to the amount you paid for the service in question. We are not liable for indirect or consequential losses.

Governing Law

These terms are governed by the laws of the State of Utah. Services performed in Nevada remain subject to these terms except where Nevada law requires otherwise.

Changes

We may update these terms. The effective date above shows when they last changed, and the version in force is the one published at the time you book.

Contact Us

Imperial Window Cleaning & Services LLC
Phone: 435-233-2398
Email: [email protected]